Frequently Asked Questions
Everything you need to know about shopping with ELI.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, and delivery takes between 3-7 business days depending on your location.
How can I return an item?
We accept returns within 30 days of delivery. The items must be unworn, unwashed, and include all original tags. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
ELI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
How do I find my correct size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your doorstep.
Are your materials sustainably sourced?
Sustainability is core to ELI. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure high-quality fashion with a lower environmental impact.